Author
Gates, Robert Michael, 1943- author.
PublisherNew York : Alfred A. Knopf, 2016.
ISBN9780307959492 (hardcover)
ISBN9780307959508 (ebook)
NoteIncludes index.
EditionFirst edition.
Description239 pages ; 25 cm
NoteWhy bureaucracies so often fail us -- Where you want to go: "the vision thing" -- Formulating a strategy -- Techniques for implementing change -- It's always about people -- Stakeholders: friends and foes -- The agent of change: "mirror, mirror on the wall" -- Money, money, money: reforming in scarce times -- Reform: the never-ending story -- A flaming heart.